This book has information that is very helpful in understanding the collection process, even for a seasoned credit professional. The conversational style in which it is written is much easier to read and understand than a “text book” style. The examples provided were on target and also made material much easier to understand. Every credit department ought to have a copy in its tool chest. If your company wants paid invoices, this is THE manual on how to Get P.A.I.D.

William C. Edgar

CCE, Credit Manager, Zippo Manufacturing Company

Wonderfully written and easily the best reference material I have seen for the business person who wants to improve both his bottom line and his relationships with customers.

David Watson

Vice President, Commercial Law League of America

This is the most comprehensive guide to collections I’ve seen and will become the standard of the industry. Bob Bernstein has hit the mark on this one…every credit department must have at least one copy of this well-written guide.

Alan H. Sinning

Corporate Credit Manager, The Guttman Group

My experience has been that many businesses have failed for lack of control over accounts receivable. This book is a necessary aid for those responsible for such controls.

James A. Goodman

Bankruptcy Judge, Retired